Frequently asked questions
How can I contact Origin Earth?
Please visit our Contact Us page.
Origin Earth makes every effort to get your order to you in perfect condition.
To do this, we dispatch your order in a recyclable Chilltainer with Thermogard Ice Packs. Your order will be stored at fridge temperature until it is collected by the courier. The above measures will keep your items cool until they reach you.
When and where do you deliver?
We despatch orders on Tuesday and Thursday of each week – except if those days are public holidays.
Rural deliveries are only despatched on Tuesdays – this is because of the extra time that needs to be allowed for delivery – up to 48 hours.
To meet these despatch deadlines orders must be received by 5pm Monday and Wednesday – if your order is not received by these times it will despatched on the next shipment day.
We aim to dispatch your order so that you receive it 24-48 hours after leaving our factory.
We deliver New Zealand-wide, with the exceptions of, Waiheke Island, Chatham Islands, Stewart Island and Great Barrier Island – we do not deliver to these locations due to the nature of our product and the extra time needed for delivery.
We do not deliver to PO Boxes and Private Bags and regret that shipping is not available to addresses outside of New Zealand.
A signature is required on delivery. If this is not possible, please provide instructions for where to leave the parcel. If you are at work all day a good alternative is to have your goods delivered to your work address.
What are your delivery costs?
Shipping is $15 (inc GST), New Zealand-wide, with the exceptions of, Waiheke Island, Chatham Islands, Stewart Island and Great Barrier Island – we do not deliver to these locations due to the nature of our product and the extra time needed for delivery.
Who does your deliveries?
We use Post Haste to deliver our goods. As they are a courier company we cannot provide a set time for the delivery of your goods.
You will be emailed a tracking number when your order is dispatched to you to enable you to track your delivery if required. When ordering it is essential that you include an email address or contact number so we can supply this information and notify you of any delays.
If you have not received your order within three (3) days of receiving a dispatch confirmation, please contact us with your order confirmation number and we will find out what has happened.
Why are there variations?
Due to the hand-crafted nature of our cheeses weights tend to vary slightly and that is why there is a slight weight variation shown – your product will fall somewhere in the weight shown, but will never be less than the minimum weight.
What if a product is out of stock?
It will usually say so on the website and you will not be able to order. But, in the unlikely event that the item you have ordered is out of stock or no longer available, we will email you and advise you of this – we will not replace it with another item unless you tell us that this what you want.
How do I pay for my order and how safe is it?
We accept VISA and MASTERCARD credit card payments through our secure online check out.