Terms & Conditions

This page outlines the terms and conditions on which Origin Earth supplies you with cheese via our Online Shop. Please read these terms and conditions carefully. You understand that by purchasing through our Online Shop you agree to be bound by these terms and conditions:

Owner
This website is owned and operated by Origin Earth Ltd. If you need to contact us please refer to our Contact Us page.

Disclaimers
The information contained in this site is provided in good faith and is on an as is basis. The information is believed to be accurate and current at the date the information was placed on this website. Photographs of our products are indicative and the actual product may differ from that shown on this website.

Buying online
Prices are in New Zealand dollars and inclusive of GST.
Website orders are shipped within New Zealand only.

Variations
Due to the hand-crafted nature of our cheeses weights tend to vary slightly and that is why there is a slight weight variation shown – your product will fall somewhere in the weight shown, but will never be less than the minimum weight.

Delivery
We deliver New Zealand-wide, with the exceptions of, Waiheke Island, Chatham Islands, Stewart Island and Great Barrier Island – we do not deliver to these locations due to the nature of our product and the extra time needed for delivery. We do not deliver to PO Boxes and Private Bags and regret that shipping is not available to addresses outside of New Zealand.

We despatch orders on Tuesday and Thursday of each week – except if those days are public holidays. Rural deliveries are only despatched on Tuesdays – this is because of the extra time that needs to be allowed for delivery – up to 48 hours. To meet these despatch deadlines orders must be received by 5pm Monday and Wednesday – if your order is not received by these times it will despatched on the next shipment day.

We aim to dispatch your order so that you receive it 24-48 hours after leaving our factory.

A signature is required on delivery. If this is not possible, please provide instructions for where to leave the parcel. If you are at work all day a good alternative is to have your goods delivered to your work address.

Pick up is available from Chalk ‘n’ Cheese Café.

We ship your order in a recyclable Chilltainer with Thermogard Ice Packs. Your order will be stored at fridge temperature until it is collected by the courier. The above measures will keep your items cool until they reach you.

Cancellations
You can cancel your order by calling us on 06 878 2786 between 9am and 10am on Monday or Thursday. While we will do our best to retrieve your order we cannot guarantee that this will be possible, but will advise you accordingly by email.

Refunds and returns
It is our aim to provide you with the highest quality product. If your purchase from our online store arrives to the address provided by you in substandard condition or you are not happy with your product, please contact us by phone or email within two (2) days of the date received. Please provide us with the product description, date received and nature of your quality issue. We may ask you to return the product to:

Origin Earth
393 Te Mata Rd
Havelock North
Hawke’s Bay

We will refund your money or exchange your item at no cost to you for any quality or damage caused to your product before it arrived at the address provided. The product are at your risk from the time of delivery. 

Capture and use of your data
Personal data (your name, delivery address and phone number) is captured during the purchasing process to enable delivery to your correct address. Payment processing – where your credit card details are captured – is not completed on this site but through Stripe – an online payment gateway. We do not capture, have access to or hold any of your credit card details. For further information please refer to our Privacy Policy.

Risk and Title
The products will be at your risk from the time of delivery. 

Our right to vary these Terms and Conditions: We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.